We are pleased to offer a one-year warranty on all our jewelry, reflecting our commitment to quality and customer satisfaction. Here are the details of our warranty:

DURATION OF WARRANTY

This warranty is valid for a period of one year from the date of purchase of the jewelry.

WARRANTY COVERAGE

The warranty covers manufacturing and material defects that may occur during normal use of the jewelry. Here's what's included:

• Manufacturing defects : Structural problems due to incorrect assembly.
• Material defects : Defects inherent in the materials used, such as metal breaking or stone cracking.

What is not covered

The warranty does not cover damage resulting from misuse, accident, neglect or normal wear and tear. Here are some examples of what is not included:

• Scratches or damage caused by impacts or shocks.
• Loss or theft of jewelry.
• Damage caused by chemicals, cosmetics, baths or any other type of daily wear and tear.

COMPLAINTS PROCESS

If you notice a defect covered by this warranty, please follow these steps:

1. Contact Us : Contact our customer service via phone or email, providing details of your purchase and a description of the problem.
2. Returning the jewelry : We will provide you with instructions on how to return the jewelry to us. Return shipping costs are generally the responsibility of the customer, unless otherwise indicated.
3. Assessment : Once the jewelry is received, our team of experts will assess the defect. If the defect is covered by the warranty, we will repair or replace the jewelry at no additional cost.
4. Return to customer : The repaired or replaced jewel will be returned to you as soon as possible.